Corporate Policies & Regulatory Notices
Sub-K IMPACT Solutions operates with strict adherence to Reserve Bank of India (RBI) business correspondent guidelines, fair practice codes, and consumer grievance mechanisms.
Fair Practices Code (FPC)
Governs Sub-K's commitment to complete transparency, fair treatment, non-discriminatory service delivery, and ethical collection practices in line with RBI norms.
Customer Grievance Redressal Policy
A multi-tiered customer complaint mechanism with defined turnaround SLAs, dedicated Toll-Free escalation, and direct access to the Principal Nodal Officer.
Whistleblower & Vigilance Policy
Safe and confidential reporting channel for employees, agents, and stakeholders to report any unethical conduct, fraud, or violation of statutory obligations.
Corporate Social Responsibility (CSR) Policy
Mandates Sub-K Saath's expenditure allocation, project governance, impact measurement, and environmental sustainability programs approved by the Board.
Data Privacy, Cybersecurity & IT Security Policy
Comprehensive standards on information asset protection, customer data confidentiality, ISO 27001 compliance, and RBI IT governance guidelines.
Prevention of Sexual Harassment (POSH) Policy
Enforcing zero tolerance towards workplace harassment, backed by an independent Internal Complaints Committee (ICC) adhering to statutory requirements.
Customer Grievance Redressal Mechanism
In compliance with RBI Master Directions on Business Correspondents and Customer Service in Banks, Sub-K maintains a multi-tiered grievance redressal system. If you have any complaint regarding a transaction, CSP service, or uncredited balance: