Sub-K IMPACT Solutions Limited (‘Sub-K’) is a company providing financial intermediary services to various banks, NBFCs and other financial institutions (‘Entities’). As part of serving as an intermediary between Entities and their customers (‘Customer(s)’), Sub-K provided various services to the Customers, including online payment services (‘Payment Service(s)’) facilitated through third party payment aggregators. The Customers who are using the said payment services shall be bound by the following terms and conditions.

1) Sub-K is providing the Payment Services to help the Customers to remit money to the respective Entities, towards procuring various products and services (including financial products and services) from the Entities. The products and services being provided by the Entities shall be governed by the terms and conditions stipulated by the respective Entities, for the relevant products/services. Sub-K shall not be responsible for any delay or deficiency in providing services by the Entities, for which the Payment Services are being used. In case of such instances, the Customers shall directly take up the same with the relevant Entities.

2) Before initiating a payment using the Payment Services, it shall be sole responsibility of the Customer to verify and ensure the data/information being entered/submitted for facilitating the payment is correct and accurate. In case the amount is paid to wrong account, due to incorrect/insufficient data/information being provided/submitted by the Customer, neither Sub-K nor the Entities shall be responsible for the same.

3) If the Customer’s bank account is debited but the payment confirmation is not received, it is advisable to wait for some time and check with his/her banker, before initiating a repeat payment. The Customer shall be solely responsible in case any multiple debit to his/her account or multiple payment to the Entities, due to any repeated attempt for transaction using the Payment Services.

4) Any refund of the amount paid using the Payment Services shall be as per the policy guidelines of the respective Entities. Sub-K will not be liable or responsible for any claims regarding refund of cancellation, with regard to the amount being paid/transferred using the Payment Services.

5) If any additional amount is paid towards the repayment of EMI for loan facilities, the same may be considered as advance payment or as prepayment or as agreed between the Entities and the Customer, in accordance with the policies of the respective Entities.

6) Sub-K shall not be responsible for any delay or failure in transactions, due to any connectivity/network/server issues, while using the Payment Services. Any complaint regarding the failed transactions shall be subject to the chargeback guidelines applicable to the respective payment mechanism or payment aggregator, as the case may be.

7) In case the Entities or the payment aggregator charges any service/convenience fee for facilitating the Payment Services, the same shall be borne by the Customer. The Customer is advised to enquire and be satisfied about the charges being levied for the Payment Services, before proceeding with the transaction. Any enquiry or dispute with regard to levying the service/convenience fee shall be taken up with the respective Entity/payment aggregator.

8) Sub-K shall not be responsible for any virus attack, malware issues, system breakdown etc., while facilitating the Payment Services. Sub-K shall not be responsible for any cheating, fraud, or any unauthorized transaction happening due to the use of Payment Services. the Customers are advised to use their payment instrument/method credentials with almost care and caution.

9) The Customer agrees and confirms that the data/information provided/submitted by the Customer (including the sensitive personal data/information) shall be collected, stored, processed, and used by Sub-K, Entities and the payment aggregators as per their respective policies and in accordance with the regulatory/statutory guidelines as applicable from time to time.

10) Sub-K doesn’t provide any warranty or guarantee (express or implied) with regard to the Payment Services being facilitated through its platforms.

11) Sub-K will not be liable for any loss, damage, liability, expenses, cost (whether direct or indirect or consequential) of any kind which may be suffered or incurred by any Customer or third party, due to the usage of the Payment Services.

12) Any dispute/complaints with regard to the usage of Payment Services shall be guided by the law of India and shall be subject to the exclusive jurisdiction of the courts/tribunals situated at Hyderabad.